Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused) and 30% restucking fee will be charged on most products
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 10 to 15 days, depending on the prodcuts, after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
(*)Returning Clothing and Wedding Dresses
Please contact us within 24 hours after receiving the item. The returned item must be in perfect condition. For dresses, you also need to pay 30% total amount of order as a restocking fee. It is required that the item or dresses should be returned to us within 10 days after the return request is accepted.
A***k –
были проблемы с отслеживания а так всё нормально
K***U –
Good store. Good product
A***o –
За такую цену апепарат- супер! Инструкция, правда, несколько дебильная.
S***o –
The first parcel was delivered in an other town and I was sad because I want to give the drone for Christmas, but the store was very helpful, and I get the new parcel 23 December, so the Christmas is saved. Thank you.
N***n –
Доставка быстрая!! Продавец общительный!! Рекомендую!! По качеству товара дополню позже, так как не успел протестировать ещё!!
D***n –
Прислали левый трэк. Деньги вернули. Дети без подарков. Такие дела.
A***o –
Спасибо. Квадрик доставили прямо домой . Апарат хороший , хорошо слушается .
Y***A –
Игрушка стоит своих денег!
S***g –
Good Quality of drone
A***a –
Товаром доволен. Заказал 11.11 за 1200 грн. Пришел квадрик быстро. Ещё не пробовал на полет.
V***r –
Квадрик в порядке всё работает батарейки хватает мин. на 10 . Камера немного тормозит на резких виражах. Дружески совет докупите сразу запасных лопастей побольше.
M***N –
Продавец указал трек номер чужого заказа. Поэтому информации о своём заказе не имел. Пришло неожиданно. …Пока не включал. Нет батареек для пульта ДУ. Внешне выглядит качественно. Корпус дрона покрыт тонким слоем резины, чтоб не царапался. Кейс очень понравился. Для знакомства с дронами годится. Можно купить и в качестве подарка кому-то.
G***s –
Muy buenos drones, cumplen con lo solicitado
Customer –
aproximadamente 3 meses demoró en llegar
Customer –
pero no es nada estable pero para el precio es muy bueno
J***e –
세팅좀해주면 재미있게 놀수이씁니다 ㅋ