Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused) and 30% restucking fee will be charged on most products
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 10 to 15 days, depending on the prodcuts, after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
(*)Returning Clothing and Wedding Dresses
Please contact us within 24 hours after receiving the item. The returned item must be in perfect condition. For dresses, you also need to pay 30% total amount of order as a restocking fee. It is required that the item or dresses should be returned to us within 10 days after the return request is accepted.