Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused) and 30% restucking fee will be charged on most products
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 10 to 15 days, depending on the prodcuts, after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
(*)Returning Clothing and Wedding Dresses
Please contact us within 24 hours after receiving the item. The returned item must be in perfect condition. For dresses, you also need to pay 30% total amount of order as a restocking fee. It is required that the item or dresses should be returned to us within 10 days after the return request is accepted.
Всё пришло и работает
Пришел отлично упакованным, работает, про результаты говорить рано.
Товар шёл 5 недель. Трек не отслеживался, но всё пришло в целости и сохранности. Батарея почти полностью заряжена. Всё работает, есть инструкция на английском языке. Про эффект ничего сказать не могу, нужно время. Продавцу большое спасибо! Можно заказывать.
Fast delivery. Still not used
The product is easy to use and seems to be efficient. It feels in good quality and condition. Perfect for cosmetic applications. Product and store highly recommended.
Продавец отправил заказ своевременно, до адресата товар шёл, ожидаемо долго, из-за издержек почты и таможни. Сам прибор соответствует описанию и заявленным характеристикам. Собран качественно, в работе нареканий не вызывает. Прибыл без повреждений. На всём пути следования товар отслеживался.
biraz geç geldi ama ürünler güzel kaliteli
it’s so good and my husband find it effective. he said his face feels it was lifted. I’ll order soon another one for the other so I don’t need to keep bringing it with me.
No llegó el paquete porque lo devolvieron a China ,pero AliExpress me devolvió el dinero íntegro sin ningún problema.asi que pongo 5 estrellas .Y volveré a pedir a ver si esta vez me llega.
очень довольна покупкой. у аппарата 5 режимов мощности и 5 световых режима работы. Пока использую только неделю, но могу отметить, что после процедуры лицо подтянутое, выглядит отдохнувшим. соотношение цены и качества отличное
didnt try it yet thank you soo much
Супер качество! Работает прекрасно. Доставка очень быстрая
This is what I ordered. It came in a box, all is intact. I started charging it. Once I use it and see/don’t see any results, I will update my feedback. The shipping was fast and fully trackable. It was delivered by USPS to my mailbox. Thank you!
Fast deliver. Charging now. Will try to use it later. Thanks!